Contact Staycasino

For assistance, send your enquiry to support@staycasino-au.click. Please use the email address linked to your account where possible, so your request can be reviewed more efficiently. Do not include your password, full payment card details or other sensitive information in your message.

To help us understand and resolve your enquiry faster, include your account email address or username, a short description of the issue and any relevant screenshots. Screenshots should show only information needed to explain the problem, with unrelated personal or financial details removed.

Common reasons to contact support

• Account access, profile or verification questions
• Deposit and withdrawal enquiries
• Questions about bonus terms and eligibility
• Technical problems, errors or site access issues
• Requests for help with responsible gambling or account restrictions

Support usually replies within 24 hours, although response times may vary depending on the nature and volume of enquiries. If your matter is urgent or involves responsible gambling, please explain this clearly in your message so it can be directed appropriately.

Please send one message per issue where possible and keep any reply in the same email thread. This helps keep the relevant details together and can make follow-up assistance more straightforward.