Responsible Gaming

Staycasino may provide account features designed to help players manage their gambling. Depending on the available service and applicable requirements, these features may include deposit limits, loss or wagering limits, session reminders, reality checks, cooling-off periods and temporary account breaks. Available controls, settings and time periods can vary. Review the options shown in your account and choose limits before you begin playing.

Setting limits

A limit can help you make a decision in advance, before emotions or the excitement of play influence your spending. Choose an amount that is affordable and appropriate for your circumstances. Consider setting daily, weekly or monthly limits, as well as a maximum session length. A limit should be treated as a boundary, not as a target that must be reached.

If you request a lower limit, it may take effect in accordance with the platform's procedures and applicable requirements. Requests to increase or remove a limit may be subject to a waiting period or other safeguards. Do not attempt to bypass a limit by opening another account, using another payment method or asking someone else to play on your behalf.

Taking a break or closing an account

If you need time away from gambling, use the available cooling-off or account break option. A longer break or permanent self-exclusion may be more suitable if you are concerned about your gambling. During a self-exclusion period, do not create or use another account. We may take steps to apply account restrictions in line with our processes and applicable obligations, but no technical measure can replace a player's own decision to stop.

If you request account closure because gambling has become difficult to control, do not reopen an account or seek another gambling service during the break. Remove saved payment methods, consider blocking gambling websites or applications on your devices, and tell someone you trust about your decision. These practical steps can make it easier to maintain a break.

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Anyone under the legal gambling age must not access or use the service. Parents, carers and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling websites, applications, devices or payment accounts.

• Keep your login details private and do not share your password.
• Use device security, screen locks and account security features where available.
• Log out when you finish using a shared or public device.
• Do not save payment details on a device that other people can access.
• Use parental controls or website-blocking tools where appropriate.
• Monitor devices and accounts used by children in your care.
• Contact the relevant support channel promptly if you suspect unauthorised access.

Responsible gaming is a shared responsibility. Staycasino provides information and may offer tools intended to support safer play, but these measures cannot guarantee that gambling-related harm will never occur. Players are responsible for providing accurate information, following account rules, respecting personal limits and seeking assistance when needed.

For questions about responsible gaming features, account restrictions or taking a break, use the support options available through the Staycasino website. Do not continue gambling while waiting for assistance if you believe you are losing control. Review the relevant terms and account information for the current process, and choose the option that best protects your wellbeing.