Privacy Policy

Personal information is used for purposes connected with providing and administering the website and its services. The purposes may include the following:

• Creating, maintaining and securing your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, eligibility and account ownership.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, investigating and preventing unauthorised activity, scams, collusion, manipulation or other misuse.
• Providing customer support, responding to enquiries and managing complaints.
• Sending service messages about your account, security, transactions, changes to the website or important terms.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Understanding website performance, improving features and testing the user experience.
• Keeping technical, financial and account records that we are required or permitted to keep.
• Protecting the rights, property, safety and systems of Staycasino, players and other people.
• Responding to valid requests from courts, government bodies, law enforcement agencies or other authorised parties.

We seek to use information in a way that is relevant to the purpose for which it was collected. We may combine information from different interactions with the website where this is reasonably necessary to maintain a secure account, provide support, verify activity or meet our obligations. If information is requested for a purpose that is not reasonably connected with your account or the operation of the website, we will aim to provide appropriate information about that use where required.

Marketing choices

You may receive marketing messages only where this is permitted and appropriate. You can withdraw consent to marketing at any time by using an available unsubscribe option in a message or by contacting support@staycasino-au.click. Stopping marketing messages will not usually stop essential service communications, such as security notices, transaction updates or messages about your account.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing. You may also ask questions about how your information is used or raise a concern about our handling of a privacy request.

How to make a request

To exercise your data rights, contact support@staycasino-au.click and clearly describe your request. For example, you may ask to access your personal information, correct your details, delete eligible information or withdraw consent to marketing. Please send the request from an email address associated with your account where possible and include enough information for us to understand and verify it. We may need to confirm your identity before providing information or making changes, particularly where disclosure could affect account security or another person’s privacy.

We will consider and respond to privacy requests within a reasonable timeframe. Some requests may be limited or declined where this is permitted or required, including where information is needed for security, fraud prevention, dispute handling, legal compliance or the protection of another person’s rights. If deletion is requested, closing an account and removing information from active systems may not have the same effect as immediate removal from every record or backup.

Retention of information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including operating accounts, providing support, resolving disputes, maintaining security and improving the website. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed or a deletion request is made. We may also retain limited information where necessary to prevent repeat misuse, establish or defend a legal claim, maintain audit records or comply with a restriction on deletion.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. If a change is significant, we may provide additional notice where appropriate. You should review this page occasionally so you understand how information may be handled. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any rights you have under applicable requirements.