Staycasino Terms & Conditions

An account is required to access account-based features and participate in available games. You must not open an account on behalf of another person or use another person’s payment method without appropriate authority. Staycasino may refuse an account application or request further information before an account can be used. Opening or maintaining an account does not guarantee access to every game, feature or promotion.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must not be made with funds obtained unlawfully or with money that you cannot afford to lose. Payment processing may involve third-party providers and may be subject to their own terms, checks, fees or processing requirements. Staycasino may delay, reject or reverse a transaction where this is necessary to complete checks or address a payment concern.

Funds held in an account must be used for genuine participation in the available services. You must not use the account simply to move money between payment methods or for any activity unrelated to the services. Withdrawals may be subject to identity, payment, fraud, responsible gambling and other compliance checks. The available withdrawal methods and any applicable conditions will be shown through the website or during the relevant transaction.

Game results are determined by the systems and rules applicable to each game. Where a result is recorded incorrectly because of a technical or system error, Staycasino may correct the error and take reasonable steps to restore the position that would have applied without the error. A game, transaction or account balance may be reviewed if there is a suspected malfunction, interruption, duplicate entry, calculation error or other irregularity.

You must not attempt to interfere with the website or its games. This includes using bots, automated software, scripts, unauthorised devices, manipulated payment methods, technical exploits or any other method intended to obtain an unfair advantage. You must not introduce malicious code, test vulnerabilities without permission, scrape content, overload the website or bypass security controls.

• You are responsible for checking account details and transaction information before confirming an action.
• A transaction may remain pending while checks or processing are completed.
• Any displayed balance is subject to correction where an error or technical issue is identified.
• Money connected with unlawful conduct or a breach of these terms may be withheld or dealt with as required by law.
• You should retain records of your account activity, deposits and withdrawals for your own reference.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set personal spending and time limits, and take regular breaks. Do not chase losses, gamble when distressed or borrow money to gamble. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling help service.

Staycasino may provide tools and processes to help you manage gambling, such as deposit controls, activity information, time reminders, cooling-off options or account closure. Availability and operation of these tools may vary. Requests for self-exclusion or account restrictions should be made through the available account or support channels. A restriction may not apply immediately to activity already in progress, so you should stop using the service while your request is being processed.

Personal information is handled in accordance with the Staycasino Privacy Policy. Information may be collected, used, stored and disclosed where necessary to provide services, process payments, verify identity, prevent fraud, meet legal obligations, manage risk, improve the website and communicate with you. You should read the Privacy Policy for information about your rights and the choices available to you.

Staycasino may update these Terms & Conditions from time to time to reflect changes to the website, services, law, regulatory expectations, security practices or business operations. The current version will apply from the date it is published, unless a different effective date is stated. You should review the terms regularly. Continued use of the website after an update means that you accept the revised terms. If you do not accept a change, you must stop using the service and may close your account, subject to any outstanding checks or obligations.

To the extent permitted by Australian law, Staycasino is not responsible for losses caused by your failure to comply with these terms, misuse of the website, unauthorised access resulting from inadequate account security, events outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

If you have a question, complaint or concern about these terms or your account, use the contact or support options made available on the Staycasino website. Please provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. These terms should be read together with the Privacy Policy, responsible gambling information and any specific terms displayed for a game, service or promotion.