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Cookies Policy
This Cookies Policy explains how Staycasino uses cookies and similar technologies when you visit or use our website. It describes what these technologies are, why they may be used, the types of information they can collect, and the choices available to you. This policy should be read together with our Privacy Policy and any other applicable website terms. By continuing to use the website, you acknowledge that cookies may be placed on your device where permitted by law and according to your selected preferences.
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1. What are cookies?
Cookies are small text files or similar data files that may be stored on your computer, smartphone, tablet or another device when you visit a website. They allow a website to recognise a device or remember information about a visit. Cookies do not usually contain information that directly identifies you, such as your name or full contact details. However, information collected through cookies may sometimes be linked with other information that we hold about you.
Article contents
We may also use technologies that perform a similar function to cookies. These can include local storage, pixels, tags, software development kits and other tracking or measurement technologies. For convenience, this policy uses the word cookies to refer to cookies and similar technologies unless a different distinction is needed.
Cookies can be temporary or persistent. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains depends on its purpose, your browser settings and, where relevant, the settings of the service provider that places it.
How cookies help a website
- Remembering your preferences and settings.
- Helping pages load and operate correctly.
- Maintaining security and supporting fraud prevention.
- Understanding how visitors use the website.
- Improving website content, design and performance.
- Supporting relevant communications and measuring the effectiveness of promotions, where permitted.
Cookies may be set by Staycasino, or by third-party service providers that perform functions on our behalf. Third-party cookies may also be set when the website includes content, tools, analytics or other services supplied by another organisation. We do not control every third-party cookie. Their use may be governed by the relevant provider's own privacy or cookie policy.
2. The types of cookies we may use
The cookies used on a website can change as features, services and security requirements develop. The following categories describe the purposes for which Staycasino may use cookies. A single cookie may support more than one purpose.
Strictly necessary cookies
These cookies are required for essential website functions. They may support account access, page navigation, session management, security checks, responsible access controls, fraud prevention and the operation of forms or other requested features. Without these cookies, some parts of the website may not work properly. Because they are necessary for core functions, they may not be disabled through every preference tool, although you can usually control them through your browser settings.
Preference and functionality cookies
These cookies allow the website to remember choices you make, such as language, region, display settings or other preferences. They can make future visits more convenient and help provide a consistent experience. If you reject these cookies, you may need to set certain preferences again, and some features may not operate in the same way.
Analytics and performance cookies
These cookies help us understand how visitors use the website. For example, they may show which pages are visited, how long users spend on a page, whether a page is working as expected and whether visitors encounter an error. The information is generally used in an aggregated or otherwise limited form to monitor performance, identify improvements and make the website easier to use.
Advertising and measurement cookies
Where permitted and used, these cookies may help measure campaigns, understand interactions with advertising and present information that may be more relevant to your interests. They may be placed by Staycasino or by advertising and measurement providers. These cookies are not necessary for basic website access. You can refuse or withdraw consent for these cookies using the available preference controls or your browser settings.
Security and compliance technologies
Some cookies and similar technologies help protect the website, accounts and users. They may assist with detecting unusual activity, preventing automated misuse, supporting identity or age-related checks, investigating suspected fraud and meeting legal or operational requirements. Disabling these technologies may affect access to some features or services.
3. Information collected and how it is used
Depending on the technology and your settings, information collected may include your device type, browser type, operating system, approximate location, IP address, website pages viewed, links selected, session dates and times, referral information and interactions with website features. Information may also include a cookie identifier or similar online identifier. The information collected will depend on how you use the website and the technologies enabled on your device.
We may use cookie information for purposes such as operating and securing the website, remembering preferences, providing requested services, understanding website traffic, improving content and functionality, analysing technical issues, managing marketing activity and meeting legal or regulatory obligations. We may combine cookie information with information you provide directly or information collected when you use an account or related service, subject to applicable law and our Privacy Policy.
Where a third-party provider processes information for us, that provider should only access or use the information as necessary to provide its service, subject to the relevant arrangement and applicable requirements. Some providers may process information outside Australia. Our Privacy Policy explains how personal information is handled more generally, including information about disclosures, overseas handling, security and privacy rights.
Personalised content and gambling-related information
If the website uses cookies to support personalised content or communications, those technologies may help us understand general interests or interactions with the website. They are not intended to encourage unsafe gambling. We may restrict or avoid certain communications where appropriate. Information connected with account activity or responsible gambling safeguards is handled according to applicable requirements and our privacy and responsible gambling practices.
Data retention
Cookies remain on your device for different periods depending on their purpose. Some are deleted when a browsing session ends, while others remain until they expire or are removed. Information generated through cookies may be retained for as long as reasonably required for the purpose for which it was collected, to maintain records, resolve disputes, improve services, protect the website or meet legal obligations. Retention periods may vary by data type and service.
4. Managing cookies and policy updates
Your choices
You can manage cookies in several ways. If a cookie banner, preference centre or similar control is available on the website, you can use it to accept or refuse optional categories and, where supported, change your choices later. You can also adjust cookie settings in your web browser. Most browsers allow you to view, delete, block or restrict cookies, and to receive a warning before cookies are stored.
- Open your browser's privacy or security settings.
- Review the available cookie, tracking or site-data options.
- Choose whether to allow, block or delete cookies.
- Repeat the process on each browser or device you use.
Blocking all cookies may affect the availability, security or performance of the website. You may be unable to log in, keep a session active, use certain account functions or access features that require cookies. Deleting cookies may also remove saved preferences and require you to make selections again. Browser-based controls may not remove information already held by a service provider, and some technologies may require separate controls.
Do not track signals
Some browsers offer a Do Not Track setting. Because there is no consistent industry approach to interpreting these signals, the website may not respond to every Do Not Track request in the same way. You can use the cookie controls and browser settings described above to manage optional cookies.
Children and young people
The website and gambling services are intended only for people who meet the applicable minimum age and eligibility requirements. We do not knowingly use cookies to collect information from children for gambling purposes. If you believe that a child has provided personal information or used the website, please stop that use and raise the concern through the available support channel.
Changes to this policy
We may update this Cookies Policy when our website, technologies, services, legal obligations or privacy practices change. The updated version will be published on this page with a revised date where appropriate. Changes take effect when published unless a later date is stated. We encourage you to review this page from time to time so that you understand how cookies are used and how your preferences can be managed.
If you have a question about this policy or wish to raise a privacy concern, please use the support or privacy contact method made available on the Staycasino website. Please do not include unnecessary sensitive information in an online enquiry.
